O2C Collection Specialist (French speaker) - PageGroup SSC

As member of the Cash Collection Team, for France - the main Page Group Continental Europe country:

Record the Collection activity and invoices statuses changes in the dedicated Collection tool
Understand the whole Order To Cash (OTC) process for a better dispute management
Understand the legal and contractual recruitment scope
Coordinate with the Billing Teams to solve invoice related disputes
Collaborate with the Sales Team in negotiations with customers

Prepare the litigation file for Legal procedures
Give and keep visibility to the Sales Team on their portfolio's Collection status
Collaboration on one-off French and European projects (reporting, training, process improvement, etc)
Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts

Fluency in French language
Customer focus
Strong problem solving skills
Dynamic, organized with a methodical approach
Good negotiation and communication skills (spoken and written)
Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
Ability to work under pressure to attain company objectives and Cash Collection KPIs
Desire to belong to and be an active member of a team
Previous experience in the role is highly desirable

Nunca envíes tu información personal (DNI, foto,...), datos bancarios ni realices ningún pago para solicitar un empleo